Customer Care
Returns & Refunds
We stand behind every item in The Vault. If something isn't right, we'll make it right.
30-Day Return Window
All items are eligible for return within 30 days of delivery. Items must be returned in the same condition as received — unaltered, with all original packaging, grading slabs, and certificates of authenticity intact.
What's Eligible
- ✓Graded cards in original PSA, BGS, CGC, or MNT slabs
- ✓Signed memorabilia with COA documentation
- ✓Action figures in original sealed packaging
- ✓Items that arrive damaged or not as described
Not Eligible for Return
- ✕Items with broken or tampered grading slabs
- ✕Items returned without original packaging or COA
- ✕Items purchased during final sale events
- ✕Custom or special-order pieces
How to Start a Return
Contact Us
Email us at [email protected] with your order number and reason for return. We respond within 1 business day.
Receive Authorization
Once approved, you'll receive a Return Merchandise Authorization (RMA) number and prepaid shipping label.
Ship It Back
Pack the item securely in its original packaging. Attach the prepaid label and drop it off at any carrier location.
Get Refunded
Once we inspect and confirm the item's condition, your refund is processed within 3–5 business days to your original payment method.
Shipping Damage
If your item arrives damaged in transit, photograph the damage and packaging immediately and contact us within 48 hours of delivery. We'll file the insurance claim and send a replacement or full refund — no return shipping required.
Still Have Questions?
Our team is here to help. Reach out and we'll get back to you within one business day.